Return Policy

You may return any unopened item (excluding skincare, haircare, and makeup products) in its original condition, including the original packaging and packing slip, within 15 days of receipt. You will receive a full refund, but shipping costs will not be reimbursed.

For health and safety reasons, we do not accept returns or exchanges on skincare, haircare, or makeup products. Please choose carefully before purchasing.

If you return an item, shipping costs will not be reimbursed unless the return is due to our error.

Martinscosmetics.com reserves the right to refuse any return, refund, or exchange if we believe the return policy is being misused, abused, or if fraud is suspected.

How to return if you purchased online?

You must have a purchase order number from the purchase, along with a Return Merchandise Authorization (RMA) before shipping your return.

Please include your RMA number inside the return package so we can process it quickly.

If you purchased at the Martins Cosmetics store

Items purchased at the Martins Cosmetics store can be returned to the same address.

Return Address:

MARTINS COSMETICS

Returns Department

3041 Hempstead Turnpike

Levittown, New York 11756

USA

Important Return Instructions

Please use a trackable shipping service such as UPS, FedEx, or USPS with delivery confirmation.

We are not responsible for lost packages or returns that we cannot track. The carrier is responsible.

If your package is returned to us as "refused," "unclaimed," or "undeliverable," we will credit your account.

Processing Time

Please allow up to 14 business days after receiving your return to process your refund or exchange.

Customers with an account

You can check the status of your return at any time by logging into your account.

Canceling Your Order

You can cancel your order shortly after placing it, as long as it's in the initial phase. Go to our Order Status page, enter your order information, and click "Request Cancellation" at the top.

How long is the cancellation period?

The amount of time you have to cancel depends on when you placed your order.

What happens if the cancellation period has already expired?

If it's too late to cancel, your order may already be processing or shipping. In that case:

You can check our return or exchange policy after receiving the item.

Why is the cancellation period limited?

We limit the cancellation period to keep orders in process and deliver them quickly. Once an order is in process, it's difficult to stop production or shipping.

Claims for unreceived orders

If you have not received your package, you must notify us within 15 days of the order date.